Regarding your Order
Thanks again for your order. Here is some important follow up information:
CORRESPONDENCE ABOUT YOUR ORDER
Once orders are placed, all future correspondence will come by email. We will notify you when your items have shipped by email. The shipping confirmation email will include the tracking information and the content of the package(s). Please make note of the email you enter when placing the order and check for updates at that address periodically. If there are questions about the order that must be answered before it is processed, they will be sent to that email address. Timely response will aid in getting the order out within the time frame disclosed.
WHEN WILL YOU SHIP MY ITEMS?
~The item description and homepage will always list the most current and turnaround and shipping times.~All items are subject to a handling period before they are dispatched.
~If there are no production issues, apparel items should be received within 12-15 days of your order date. Accessories and drink ware should be received within 15-21 days. Orders sent to international addresses my take a little longer.
~Items with extended delivery timing will have a timing statement in the item description. This timing supersedes any timing estimates seen on the website.
WHERE ARE MY ITEMS COMING FROM?
Although our fulfillment house is located in Georgia, some of our specialty items are produced in other countries such as Australia, Germany, United Kingdom and China. The description will outline the origin of the item if it is not produced in the US.
Items are shipped by USPS and on average cost $5-6.50 for the first item + $1.50 for each additional item. Items to be shipped to international addresses may be accessed additional shipping fees.
**Shipping Disclaimer: needthatee.com is not responsible for lost, damaged, or stolen packages. Packages that are marked as delivered by the shipping carrier, but "not received" by the customer are the responsibility of the customer and your local post office or carrier. Please contact them directly for these rare instances/situations. Also, delayed scanning at USPS is beyond our control once the package leaves our premises.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
~For logistical reasons, items placed in the same order may be sent in separate packages. Please keep this in mind when receiving deliveries. You will receive separate emails stating the contents of each package and the tracking information.
CARE FOR YOUR GARMENT
Any specific care instructions needed for your garment will be sent in the package with the garment. Otherwise we recommend you follow the care instructions in the tag of garment with the garment turned inside out. Avoid chlorine bleach on metallic designs where possible.
Store credits will be honored under specific circumstance. See our return policy here.
I RECEIVED MY TEE AND IT HAS A FAINT VINEGAR-LIKE SMELL?
Each tee is sprayed with a pre-treat to allow the print to adhere to the tee. If your tee has a faint vinegar-like smell it means that the printer sprayed more pre-treat on your tee than usual. The smell is usually unnoticeable. If you do notice it be assured that it can be easily removed with a cold wash.