Thank you for considering shopping with us. Here are some important points to note when placing an order with needthattee.com:
INVENTORY AVAILABLE - We are a made-to-order E-commerce store. We do not hold physical inventory of our items the way "brick and mortar" establishments can. The fastest way to receive merchandise from us to make note of the current production and transit turnaround time always listed at the top of the home page and order accordingly. For items not listed on our website, or custom versions of items listed on website, please complete the custom request form noting the turnaround for response and production. Planning ahead will always yield the best results.
NOTES - The notes (instructions) section should not be used to ask for variations of the items you purchase. Please contact us BEFORE placing your order if you are looking for something different than the items as described.
~If there are no production issues, apparel items should be received within 12-15 days of your order date. Accessories and drink ware should be received within 15-21 days. Items with extended delivery timing will have a timing statement in the item description. Orders sent to international addresses may take a little longer. Shipping issues beyond needthattee.com's control may cause further shipping delays.
~For logistical reasons, items placed in the same order may be sent in separate packages. Please keep this in mind when receiving deliveries. You will receive separate emails stating the contents of each package.
SIZING - FIT VARIATIONS
needthattee.com offers various garment fits to accommodate as many customers are possible. It is very important to note what fit is selected when adding items to your cart before purchase. Use the description and size chart to decide what fit to buy or email us at firstname.lastname@example.org for assistance. Size/fit related exchange requests may be assessed a restocking fee.
SIZING - GARMENT VARIATIONS
needthattee.com's garments are various brands that are made with various measurements. It is important to pay attention to fit information given in the description of each item to insure the proper fit is chosen for all items. It is very possible to need different sizes for the different garment types. Use the description and size chart to decide what size to buy or email us at email@example.com for assistance. Size/fit related exchange requests may be assessed a restocking fee.
WHERE CAN I FIND THE SIZE CHART?
There is a link to the size chart within the product description for each applicable item along with a shortcut on the website's home page. The shortcut can be found in the footer information. We welcome any questions about sizing to help you determine what size to purchase. Email us at firstname.lastname@example.org for the quickest response. Exchanges based on sizing may be accessed a restocking fee.
needthattee.com's merchandise is produced in the US and internationally. The apparel is produced by design application (heat transfer vinyl, direct to garment printing or screen print) on blank pre-made garments mostly in the State of Georgia. The accessories are produced in both US factories and factories in China.
CORRESPONDENCE ABOUT YOUR ORDER
Once orders are placed, all future correspondence will come by email. We will notify you when your items have shipped by email. The shipping confirmation email will include the tracking information and the content of the package(s). Please make note of the email you enter when placing the order and check for updates at that address periodically. If there are questions about the order that must be answered before it is processed, they will be sent to that email address. Timely response will aid in getting the order out within the time frame disclosed.
Custom items are made specifically for the client and cannot be returned for store credit or exchange unless the items don’t not match the pre-approved mock up in the item description. Any item receiving custom cut services cannot be returned for store credit or exchange unless the incorrect cut method was applied to the garment. No exceptions. Returned custom items may be shipped back to the customer without action.
CARE FOR YOUR GARMENT
Any specific care instructions needed for your garment will be sent in the package with the garment. Otherwise we recommend you follow the care instructions in the tag of garment with the garment turned inside out. Avoid chlorine bleach on metallic designs where possible.
Items are shipped by USPS and on average cost $6-7.50 for the first item + $1.50 for each additional item. Items to be shipped to international addresses may be accessed additional shipping fees.
**Shipping Disclaimer: needthatee.com is not responsible for lost, damaged, or stolen packages. Packages that are marked as delivered by the shipping carrier, but "not received" by the customer are the responsibility of the customer and your local post office or carrier. Please contact them directly for these rare instances/situations. Also, delayed scanning at USPS is beyond our control once the package leaves our premises.
I RECEIVED MY TEE AND IT HAS A FAINT VINEGAR-LIKE SMELL?
Some apparel is produced by a third-party printer who sprays the garment with a pre-treatment to help the design materials to adhere to the garment. If your tee has a faint vinegar-like smell it means that the printer sprayed more pre-treat on your garment than usual. The smell is usually unnoticeable. If you do notice it be assured that it can be easily removed by washing the garment based on the outlined wash method.
Our return policy can be found here.